Climbing Star ("we," "us," or "our") is committed to protecting the privacy of the families and visitors who use our website and services. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
Information we collect
When you contact us, request a callback, apply for a role, or submit a referral, we collect the information you provide — such as your name, phone number, email address, ZIP code, your child's first name, and any details you share about your needs. When you browse the site, we may collect standard analytics data (such as pages visited and general device information) to understand and improve how the site is used.
How we use your information
- To respond to your inquiries and schedule consultations.
- To provide, coordinate, and improve our ABA therapy services.
- To process employment applications.
- To understand website usage and improve our content and experience.
Protected health information
Any protected health information you share in the course of receiving services is handled in accordance with applicable law, including HIPAA where it applies. We do not sell your personal or health information.
Analytics & cookies
We use analytics tools (which may include Google Analytics and Microsoft Clarity) to understand how visitors use the site. These tools may set cookies or use similar technologies. We honor the "Do Not Track" browser signal and never send your child's name or other form field contents to analytics providers. You can control cookies through your browser settings.
Third-party services
Our secure intake and referral process may be handled by a trusted third-party platform. When you continue to that platform, its own privacy practices apply to the information you submit there.
Your choices
You may request access to, correction of, or deletion of the personal information you have provided to us by contacting us using the details below.
Contact us
If you have questions about this Privacy Policy, contact us at hello@climbingstar.com or (800) 425-7178.