Privacy Policy

We may collect the following types of information:
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‍Personal Information: When you contact us, schedule a consultation, or use our services, we may collect personal information such as your name, email address, phone number, and mailing address. For therapy services, we may also collect health-related information about your child, such as their age, diagnosis, and therapy needs, with your consent.
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‍Non-Personal Information: We collect non-identifiable data, such as browser type, IP address, and website usage patterns, to improve our services and user experience.
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‍Cookies and Tracking Technologies: We use cookies to enhance your experience on our website, such as remembering your preferences. You can manage cookie settings in your browser.

We use the information we collect to:
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Provide and improve our ABA therapy services, including scheduling consultations, matching therapists, and creating personalized therapy plans.
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Communicate with you about your child’s therapy, updates, or inquiries you’ve made.
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Process insurance claims and verify coverage with your consent.

Analyze website usage to enhance functionality and user experience.

Comply with legal obligations, such as HIPAA regulations for protecting health information.

We do not sell or rent your personal information. We may share your information in the following cases:

With Therapists and Staff: To provide therapy services, we share necessary information with our therapists and staff, who are bound by confidentiality agreements.
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‍With Insurance Providers: To process claims, we may share information with your insurance provider, with your consent.
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‍For Legal Reasons: We may disclose information if required by law or to protect the rights, safety, or property of Climbing Star, our clients, or others.
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‍With Service Providers: We use third-party services (e.g., website hosting, analytics) that may process your data on our behalf, under strict confidentiality agreements.

We take the security of your personal information seriously. We implement reasonable measures, such as encryption and secure servers, to protect your data from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

You have the following rights regarding your personal information:

‍Access and Update: You can request access to or updates to your personal information by contacting us.
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‍Opt-Out: You can opt out of marketing communications by clicking the "unsubscribe" link in our emails.
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‍Cookies: You can disable cookies through your browser settings, though this may affect website functionality.

‍Health Information: Under HIPAA, you have rights to access and control your child’s health information. Contact us for more details.

Our services are designed for children with autism, but we do not knowingly collect personal information directly from children under 13. All information about children is provided by parents or guardians with their consent.

Our website may contain links to third-party sites (e.g., insurance providers). We are not responsible for the privacy practices of these sites. We encourage you to review their privacy policies.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.